Thursday, March 19, 2009

Positive observations on great customer service

Dear Hitsubmit Web Design–

Just wanted to pass to you my very positive observations of Kellee Web Designer work for our JTH website.

Kellee was extremely task oriented, but with a very patient manner toward complete customer satisfaction. She achieved a best possible product through her timely e-mail and phone communication process, a process that stressed quality throughout the duration of the design period. Kellee took the time to educate on the how and why of her design so we could better understand her rationale in the design’s application. She creatively improvised and adapted to changing information requirements with practiced skill and tactful agility. The design has turned out much better than we could have imagined and we are immensely satisfied with our new website.

Thank you so much.

Mark M.