I am a brand new Heritage customer. Because of my age and lack of familiarity with the "latest and greatest" advantages and offerings in the computer world, I just wanted to compliment your staff. My rep, Jeff H., has been not only helpful and respectful, but exceedingly patient. He truly grasps the extent to which he needs to explain in lay language, and the depth of that explanation depending upon his client's mental acuity. That's not something one can "teach." It is a gift, and a welcome characteristic when swimming in foreign waters. He has managed to guide me without insulting my intelligence, and steer me to helpful links that are appropriate to my needs.
Blessings and Smiles,
Katrina
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