First and foremost I must sincerely give credit to one of your employees, namely David R. He is very professional and most polite, in addition to being courteous and of course technically excellent at his respective job. David is in essence a credit to his profession; which sadly is not the norm nowadays. I myself have worked troubleshooting complex Wide Area Networks and work constantly over the telephone with clients and thus appreciate how good a job David is in all aspects of his profession. Since most of the feed back in service is usually negative I feel it would be remiss of me to not inform of the aforementioned.
Sincerely
Roger
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